Breakthrough ADHD Center
Operated by Pinetree Quantum Synergy Corp

Last updated: November 1, 2026

 

Privacy at a glance We collect only the information we need to support your care and run our practice. We ask for your consent before we collect, use, or share your health information, except where the law requires otherwise. We do not sell personal information. Your primary clinical records are kept in Jane, with Canadian data hosting. You can ask to see or correct your information at any time. Questions or concerns? Contact our Privacy Officer using the details at the end of this policy.

 

Our Responsibility

This policy explains how we collect, use, disclose, protect, and retain personal information through the services delivered at our clinics, our administrative activities, and our website.

We follow British Columbia’s Personal Information Protection Act (PIPA) and the federal Personal Information Protection and Electronic Documents Act (PIPEDA) where applicable.

Pinetree Quantum Synergy Corp, operating as Breakthrough ADHD Center (the “Clinic”), is responsible for personal information under its control, including information handled on its behalf by contractors and service providers.

 

Independent Practitioners

Breakthrough ADHD Center is a multidisciplinary practice. All practitioners practise as independent contractors, within their respective scopes of practice. Each practitioner is responsible for meeting applicable legal requirements and the standards of any regulatory college, professional association, or certifying body to which they belong (their “governing body”). Practitioners may belong to different governing bodies, and their requirements may differ.

 

Information We Collect

We collect information reasonably necessary to provide services and operate our practice. This may include:

• Identification, contact details, and relevant parent or guardian information.
• Health history, questionnaires, assessment results, clinical notes, and reports.
• Government identifiers, such as a Personal Health Number, only where needed for your care, a referral, or billing.
• Appointment, billing, payment, and communication records.
• Consent records and communication preferences.
• Website technical information, including IP addresses and browsing activity.

 We generally collect information directly from you. With appropriate consent, or where authorized by law, we may obtain relevant information from family members, schools, referring professionals, or others involved in your care.

 

How We Use Information

Information is used so your practitioner can assess your needs, provide services, and coordinate care, and so we can maintain records, manage appointments and payments, and meet legal and professional obligations.

We do not sell personal information. Marketing communications require appropriate consent and include an option to unsubscribe.

 

Consent and Confidentiality

We obtain consent for the collection, use, and disclosure of personal information unless the law permits or requires otherwise. We ask for your express consent for personal health information.

You may withdraw consent with reasonable notice, subject to legal and contractual restrictions. We will explain any effect on our ability to provide services.

For children and youth, we consider their capacity to consent and the legal authority of anyone acting on their behalf. A parent’s involvement does not automatically provide unrestricted access to a young person’s records. Access decisions follow applicable law and are made case by case, with the independent treating practitioner’s professional judgment, so the Clinic cannot guarantee access in any particular case.

Information is shared for coordinated care with appropriate consent or other lawful authority. Access is limited to what each person needs for their responsibilities.

We may disclose information without consent where legally authorized or required, including child-protection reporting, certain serious safety concerns, and legally enforceable demands for records. Disclosures are limited to what is necessary or legally required.

 

Service Providers and Information Storage

Our primary clinical records are maintained in Jane, with Canadian data hosting. We also use supporting services for questionnaires, assessments, and related functions.

We communicate with clients through telephone, text messaging, email, and virtual meeting platforms. We use third-party service providers to support these communications and apply appropriate privacy and security safeguards.

Some of the services we use may process or store information outside Canada. These services operate under their own confidentiality and privacy terms, and information held in another country may be subject to that country’s laws and lawful access by authorities. We remain responsible for information handled on our behalf and use appropriate safeguards. Our Privacy Officer can answer questions about our use of service providers outside Canada.

Some of our practitioners and administrative support contractors may be located outside Canada and, with your consent, may access your information. They are bound by confidentiality agreements, and our policies follow PIPA and PIPEDA.

If you receive virtual care from us while living outside British Columbia, privacy laws where you live may also apply to your information.

 

Recording and AI Note Taking

Session recording or use of Jane’s AI note-taking feature requires your express consent. You may decline without affecting your care. The treating practitioner remains responsible for reviewing the clinical documentation.

 

Telephone Communications and Call Recording

We use telephone and text messaging for appointment coordination, administrative support, and client communications. Calls to our reception line may be recorded and transcribed for service quality, communication accuracy, and resolving service-related concerns. Clinical sessions are not recorded without your express consent.

Callers are told when recording is used and may ask to use another way of communicating with us. Please avoid sharing sensitive clinical information on recorded calls.

Access to recordings and transcripts is limited to authorized people. We keep them only as long as needed for these purposes and as required by law, and then delete them securely.

 

Protecting Your Information

We use reasonable physical, administrative, and technical safeguards appropriate to the sensitivity of the information. These include restricted access, confidentiality obligations, and secure record handling.

Ordinary email and text messaging carry privacy risks. Please avoid sending sensitive clinical information through these channels. Where we can, we use secure channels for sensitive information.

We investigate suspected privacy incidents, take corrective action, and notify affected individuals and privacy authorities where required by law. We maintain breach records as legally required.

 

Record Retention

We retain clinical records according to applicable law and the professional requirements governing the treating practitioner. Because practitioners may belong to different governing bodies, retention periods vary by practitioner and by the client’s age.

Information used to make a decision directly affecting you is retained for at least one year afterward, or longer where required. Information is securely destroyed or de-identified when no longer needed for legal or business purposes.

 

Access and Corrections

You may request access to your personal information and information about its use and disclosure. You may also request corrections to inaccurate or incomplete information. Please send requests in writing to our Privacy Officer.

We may verify your identity and respond to access requests within 30 days, subject to lawful extensions. We will explain any permitted fees or restrictions. If access is refused, we will explain the reason and tell you that you may ask the Office of the Information and Privacy Commissioner for British Columbia to review our decision. If we decline a correction, we will annotate the record as required.

 

Our Website

Our website may collect technical information through cookies and analytics. This information may identify you when combined with other information. You can manage cookies through your browser settings.

External websites and services have their own privacy practices.

 

Questions and Complaints

For privacy questions, access or correction requests, or complaints, please contact:

Sammy Oh, PhD, DNM
Privacy Officer
hello@breakthroughadhd.com
604-334-9554
615-525 West 8th Avenue, Vancouver, BC V5Z 1C6

We investigate privacy complaints and respond to your concerns. If you are not satisfied with our response, you may contact:

• The Office of the Information and Privacy Commissioner for British Columbia, for matters under PIPA: oipc.bc.ca
• The Office of the Privacy Commissioner of Canada, for matters under PIPEDA: priv.gc.ca
• The regulatory college, professional association, or certifying body that governs your practitioner, if any, for concerns about professional conduct.

 

Policy Changes

We update this policy when our practices or legal requirements change. The current version and its dates are shown at the top. We provide notice and obtain further consent where required by law.